What is the duration for me to make a valid return/exchange request for my online order?
All requests for online return and exchange must be made within 30 days from the received date.
Kindly drop us an email at [email protected] for us to assist you further.
How do I make my online returns or exchanges?
Exchange/Return via Online Store at www.newfacepaint.com
Items purchased online and delivered within Singapore can be returned within 30 days from received date. Kindly contact us at [email protected] for us to assist your case.
Our customer service officers will contact you within 1–2 business days upon receiving your email. They may request for further information and/or photographs to assess your return request. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Once we have received your item(s), we will do a final inspection to ensure that the return items are in its original or brand new condition before shipping the replacement item(s) to you. Please note that all exchanges will be subjected to stock availability.
For international exchange and return policy, all original shipping and/or handling charges are to be borne by customers.
How will I get my refund?
You‘ll get your refund for your online order in the original mode of payment or in the form of Cheap Facepaint Store online store credits. Kindly allow 7-14 working days for your refund to be reflected in your bank account / online store credits to be issued to your account.
Are shipping charges refundable?
All original shipping and/or handling charges are non-refundable.